What payment method can I use to purchase goods on your website?
You can choose from the following payment methods: credit card (Visa, Visa Electron, MasterCard, Maestro, American Express, Diners, American Express, Carta SI), bank transfer, and PayPal and the new service My Bank. After selecting one of the available modes, you will be sent back to a secure payment area of our banking partners: Setefi-Monetaonline or PayPal. You will be asked to enter the data to make the payment. No information regarding the payment is kept by MC KENZY

When I have to make the money transfer?
The payment must be done within 48 hours after the order. You will receive all the details to arrange th payment by email attached to the order confirmation.

What is CVV code / cvc credit card?
The ccv code (credit card verification, or cvc - card verification code) is a number of 3 or 4 numbers on the back of the credit card and is required to increase the safety of the operation.

Why my credit card has been refused?
The credit card may be refused for the following reasons:
- The card may have expired. Check the expiration date and make sure your credit card is valid.
- You could have reached the spending limit of the card. Check with the bank that has not been exceeded the amount allowed to make purchases.
- It is possible that the data entered is incorrect. Verify that all data entered in the required fields are correct.
- It is possible that the paper is not enabled online purchases, in this case contact the bank for any service-enabling oVerified by Visa MasterCard SecureCode.

Is it safe to use a credit card on your website?
Yes, our site is protected by advanced security system, that can encode the details of payment. The website uses specific protocols for verification of all transactions, such as the Secure Sockets Layer (SSL) technology to allow the encryption of potentially sensitive information.

When does the payment will be charged on my account?
It depends on the payment method chosen. Usually when choosing a credit card or PayPal, and you receives the confirmation of the order, the debit to your account has already happened.

Can I have a receipt headed to my company?
Yes, if you have the need to get the bill, write an email to our customer service containing all the data of the company (including VAT and tax code) and we will provide the necessary assistance.