Can I receive information by e-mail about the latest updates on MC KENZY?
Yes. You can subscribe to the newsletter clicking on the link on the homepage and you will receive information about new collections and promotions on our MC KENZY store.
Can I unsubscribe from the newsletter?
In the newsletter section of your account, you can change your subscription preferences. Or at the bottom of the newsletter, you can click "Unsubscribe" to deactivate your subscription.
It is mandatory to have an account on MCKENZY?
It is not mandatory to have a personal account to access the online catalog and buy, also you can decide to make the checkout as a guest without registering with a password; In this case, if you decide to buy you will still be required shipping information and contact details in order to process your order.
What are the advantages of creating an account?
By creating an account you can quickly process your orders, save their favorite products in the "wishlist", view and monitor the status of orders, managing subscription to the newsletter, but also save your addresses without having to fill the fields with every purchase. Once you sign in you will receive an email summarizing your access data.
How can I retrieve a forgotten password?
If you have forgotten your password you can retrieve it in the LOGIN page (top right of every page on the site). By clicking on "Forgot your password?", You will receive an e-mail with a link to set the new password.
How you can make a purchase?
We tried to make shopping on MCKENZY as simple as possible. If you know what to look for, select the category of interest, otherwise you can see our products divided by gender (Women and Men) and then type (knitwear, shirts, etc.) furthermore you can select the price range, fit, color and other options. After you find the item you want, select the size and press "Buy", the garment selected will now be added to your cart. If you are unsure about the size, see our size chart specific product type. Check out the items in the shopping cart by clicking the icon in the upper right corner. You can add items to the list of favorites or use the button "X" to delete items from the cart. The button "Checkout" serves to complete the order.
The items that are not in stock are refilled?
If there is no stock of a certain item, we will try to replenish it as soon as possible. If this is not possible, the product will be disabled. For any questions related to sold out products, do not hesitate to contact our customer service.
How can I be sure I have made the purchase correctly?
Once placed the order you will receive an order confirmation on your e-mail. If it does not show up, please contact our customer service.
Can I check order status?
Yes. Just go to the "orders" on your account and you will see the order status in real time.
Can I track my order?
The products will be delivered by DHL courier. Once the package is shipped, you will receive an automatic e-mail containing the reference number and shipment tracking so you can track the delivery status.
Can I remove items from the order?
Yes. You can delete all the items you want from the cart provided that the order has not already been forwarded.
What should I do if I receive the wrong item?
If you accidentally get an article you did not order or does not correspond to your order, please contact our customer service. Once the error is verified, you can return the product and choose to be refunded or receive the right one.
Why I can’t pay?
If you experience problems with payments, there are some things to complete purchases and avoid common mistakes. First, check the personal information and details of the credit card and make sure the data is correct. In case of negative transactions, we advise you to enter a new credit card or alternative payment method. If you wish to submit any problem or question, do not hesitate to contact our customer service.
How do I proceed to return or exchange an item?
If the product MC KENZY purchased does not meet your expectations, you can return it within 14 calendar days from the date of delivery, in order to proceed to a full refund or exchange possible. The returns through our courier have a fixed cost of 10 Euros. After the correct receipt of the return at our warehouse, we will refund the total price paid for the item, less the costs of return, using the same payment method chosen during the order within 5-7 days (expenses Shipping and the contribution for cash on delivery will not be refunded). If you decide to proceed with the change of the product, we will be able to do so within 1-2 working days from receipt of the return. You can make a refund or exchange item from one of our stores in Italy, at no additional cost, by presenting the product together with the printing of the delivery note and the form of authorization to return.
How can I use coupons?
Discount codes or promo code entitle to an extra discount (fixed amount or percentage) about your purchase and must be inserted in the space dedicated to the coupon at checkout. If the coupon is valid, you will see the discount applied to the total order correctly.
How many can I use simultaneously? How many times can I use them?
It can be used only one discount code for every purchase and every discount code can be used only once. Discount codes can not be combined with other active promotions.
The coupons expire?
Discount codes MCKENZY are always valid except during periods of promotion (eg. Balances, special promotional days, etc.), When the prices of the items are already further reduced. If there are limitations of use, these will be shown simultaneously sending code.
I can not use a discount code, what should I do?
Some discount codes are activated only if it reaches a minimum order or upon the occurrence of certain conditions. This detail is always specified along with the discount code. If you can not proceed with the calculation of the discount contact our customer service before making the purchase. It will not be possible to apply a discount code after confirming the order and received the confirmation email.